Greenwich Voice and Influence Programme
The Greenwich Voice and Influence Programme aims to improve the joint working between the Statutory and Voluntary Sectors within the Royal Borough of Greenwich. Building upon the collaboration which occurred during the COVID-19 pandemic, the intention of the programme is to change the way in which services engage with local communities and voluntary sector groups and organisations in order to redress deep-rooted health inequalities in the borough.
Known as the G-HIVE (Greenwich Voice for Influence, Voice, and Engagement), the long-term vision for the programme is to create a powerful infrastructure that better ensures representation of local health and social care needs, and reflects local communities’ aspirations. The G-HIVE is centred on building a culture of system change which should lead to reduced demand on the NHS and social care, build trust, and develop preventative services that people both want and need, that they actively shape, and that they value in the medium-to-long-term.
Phase 1: 2021 to 2022
Voice and Influence Workshops
Phase 1 of the Greenwich Voice and Influence Programme begun in July 2021 and focused on consultation and engagement with the Voluntary Sector, which involved three stages:
- Baseline key issues around voice and influence in the Royal Borough of Greenwich
- Develop agreements and consensus about how voice and influence can be synchronised within the Health and Social Care System, as well as the Statutory and Voluntary Sectors
- Initiate the co-design of a Voice Hub (G-HIVE)
At the outset of the programme, a series of three workshops were held between July and November 2021 around Voice and Influence with the Voluntary Sector in the borough. Each workshop aimed to provide a safe space for Greenwich-based organisations to share experiences, explore barriers, and identify solutions to engaging with and influencing the Health and Social Care System. Participants were facilitated to use the space to articulate the issues that mattered most to them, their service users, and their broader communities, with each workshop focusing on one of three group/organisation types:
- Smaller / Non-Commissioned
- Larger / Commissioned
Voice and Influence Conference
In December 2021, a Voice and Influence Conference was produced as the culmination of the workshop series. Attended by representatives from the Statutory and Voluntary Sectors, it focused on the priorities articulated through the workshops, and provided a space for both sectors to explore ways to:
- Embed engagement and voice from local voluntary, community and faith groups and organisations into current and future developments within the wider health and social care landscape
- Build on collaboration during the COVID-19 pandemic that had already reshaped communication within the system
- Implement effective engagement and communication approaches to help achieve the Royal Borough of Greenwich’s Equality and Equity Charter pledges
Communication, Consultation, Co-Production, and Co-Design
During the Voice and Influence Conference, both sectors worked together to develop a priority list of Options for Improvement and a Schedule of Implementation for the second stage of Phase 1, which resulted in the development of the Royal Borough of Greenwich Voice and Influence Charter. Furthermore, workshops were also held for both sectors to discuss and develop how to use maximise funding and resources for voice, and to build understanding of how the Health and Social Care System works. Phase 1 of the programme concluded with an initial co-design workshop for the G-HIVE during which Statutory and Voluntary Sector expectations and requirements for the new infrastructure and activities were captured ahead of Phase 2 of the programme launching.
Phase 1: Outcomes
During its first year of delivery the Greenwich Voice and Influence Programme produced several outputs, as well as consensus on the following:
- How the Statutory and Voluntary Sectors work together around co-production, engagement, and information provision
- Ensure that smaller groups and organisations, and community champions, could be funded to ensure seldom-heard voice is better involved in the Health and Social Care System
- The importance of networking, building meaningful relationships, and mutual understandings
- How the Statutory and Voluntary Sectors can develop a Voice Hub (G-HIVE) to provide a comprehensive range of one-to-one support sessions, trainings, networking opportunities, information, advice and guidance provisions, community outreach, and methods to convene the Health and Social Care System to deal with difficult issues
Phase 2: 2022 to 2025
Phase 2 of the Greenwich Voice and Influence Programme is currently in development and will be launched in September 2022.
For further information about the Greenwich Voice and Influence Programme, please contact:
- Andrew Kerr: Programme Manager (Andrew.Kerr@metrocharity.org.uk)
- Pauline O’Hare: Voice and Infrastructure Manager (Pauline.OHare@metrocharity.org.uk)